If a class is full, you'll be offered the option to put your name on the waitlist. If someone cancels, the system will automatically, at ANY TIME DAY OR NIGHT, allocate you a place. You will receive an automated email or text from the system to inform you of this up to 8 hours before the class start time. You MUST 'opt in' to receive notification emails/texts on your MindBody account to receive this. Emails may go to your spam or promotional folders so we suggest subscribing to text messages for the best experience. If you'd prefer not to receive notifications, it is your responsibility to keep an eye on your account yourself to see if you get a place. 

Once you're added to the class it is assumed you'll take the place and your place is confirmed. You'll be able to cancel your place up to 8 hours in advance of the class starting if your plans change, just as with a regular group class booking.

If you won't want to be offered a place in the class, you need to cancel your place on the waitlist via your online account (go to 'my info' then 'schedule'). Please cancel your waitlist place as you would a regular class booking, otherwise if you get a place and don't turn up, the class is deducted from your class pass. This is especially important if you're waitlisted for an early morning class and won't be checking your messages first thing. Don't assume you won't get a place in the middle of the night – you may be automatically added to a 10a.m. class at 2a.m. the previous night, so if you don't want to wake up to a last-minute morning class, make sure to cancel off the waitlist the night before! 

Closer to class time we often manually add you to class from the waitlist if a last minute place becomes available. We will contact you to let you know when we do this.

Waitlist payment - You MUST have a valid pass available in your account at the time of putting your name down on a waitlist, HOWEVER the system doesn't actually use that pass until you have the guaranteed place. If you then use that pass to book another class (which the system allows) and subsequently ALSO get your waitlisted class we'll contact you to ask for payment for the additional booking. (We're aware that this booking software function can cause confusion. We've requested alternative options but it's not possible unfortunately.)